i2e helps Bhaktivedanta Book Trust improve IT processes with Managed IT Services

CLIENT : The Bhaktivedanta Book Trust
INDUSTRY : Book Publishing
DURATION : 6 Months

Business Case

The Bhaktivedanta Book Trust (BBT), which is the largest publisher of classic Vaishnava texts and contemporary works on philosophy, theology, and culture of bhakti-yoga, was struggling to work remotely in the Covid times as there was no work from home infrastructure as well as outdated software and licenses. Due to lack of efficient and reliable IT operations, the organizational data were prone to vulnerabilities and threats. In addition, they were unsatisfied with the existing custom fonts and wanted to add improved fonts for their books and website.

The organization approached i2e for a permanent and reliable solution to put an end to all the challenges they faced in their IT processes. See below how our team ran an assessment to list down all the business problems and provide their respective solutions.

Challenges

  • No provision to work remotely.
  • No centralized monitoring system.
  • Outdated firewall and licenses.
  • Multiple domain names under Bhaktivedanta Book Trust(BBT) website.
  • Unsatisfactory custom fonts.

Results

Resolution

  • Created virtual machines for all the users to access remote working.
  • Real time health tracking of all the BBT systems with RMM tools.
  • Updated firewall to accommodate multiple users and connect to their individual machine.
  • All the domain names successfully transferred under BBT account.
  • Coordinated with font foundries, to help them get Adobe accredited custom fonts developed.

Benefits

  • Deployment and continuous monitoring of BBT systems and their IT infrastructure.
  • All the data are stored in BBT’s internal server.
  • Improved uptime on BBT website for better user experience.
  • Single point of contact for all the IT issues.
  • Microsoft Security Enforcement for data encryption.

Challenges

  • No provision to work remotely.
  • No centralized monitoring system.
  • Outdated firewall and licenses.
  • Multiple domain names under Bhaktivedanta Book Trust(BBT) website.
  • Unsatisfactory custom fonts.

Resolution

  • Created virtual machines for all the users to access remote working.
  • Real time health tracking of all the BBT systems with RMM tools.
  • Updated firewall to accommodate multiple users and connect to their individual machine.
  • All the domain names successfully transferred under BBT account.
  • Coordinated with font foundries, to help them get Adobe accredited custom fonts developed.

Results

Benefits

  • Deployment and continuous monitoring of BBT systems and their IT infrastructure.
  • All the data are stored in BBT’s internal server.
  • Improved uptime on BBT website for better user experience.
  • Single point of contact for all the IT issues.
  • Microsoft Security Enforcement for data encryption.

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