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CASE STUDY

Our SME-led support accelerated decision-making and readiness for a biopharma’s Veeva RIM and QualityDocs implementation

industry-iconCLIENT :Confidential
industry-iconINDUSTRY :Pharmaceutical
industry-iconDURATION :12 months
CLIENT :
Confidential
INDUSTRY :
Pharmaceutical
DURATION :
12 months

Business case

A leading biopharma organization launched a strategic initiative to modernize its regulatory and quality content management landscape by migrating from a legacy Documentum repository to Veeva Vault RIM and QualityDocs. The goal was to establish a scalable, future-ready platform while maintaining operational continuity, regulatory compliance, and alignment across global teams.

To support this transformation, the organization partnered with i2e Consulting as a strategic advisor and delivery partner. Given the scale and complexity of the program, the initiative required strong project governance, deep Veeva expertise, and close coordination across business and technology teams to ensure a smooth transition and user adoption. 

Our Solution

i2e Consulting supported the transformation through SME-led advisory and delivery across project management, change management, training, testing and validation. Our team also advised on requirements definition, configuration, migration, and integration while overseeing legacy content migration and workflow optimization. 

Our deliverables

Project management Oversight of Veeva deliverables, consolidation of legacy document types and approval workflows, and weekly leadership-ready program updates.

Stakeholder engagement  Cross-line coordination to maintain stakeholder alignment and program momentum.

System integration  Reconnection of downstream systems to enable end-to-end ecosystem integration.

Change management & training Managing office hours, delivering RIM and QualityDocs demos, developing FAQs, and training support for global users along with Veeva.

Risk management  Proactive risk identification, escalation, and mitigation tracking.

Testing Sandbox testing and validation to confirm system readiness 

Benefits

  • Controlled transition to Veeva platforms while maintaining operational continuity and compliance.
  • SME advocacy to align the platform with business needs and shield users from technical complexity.
  • Faster adoption readiness through role-specific training and line-centric support.
  • Zero critical delays through proactive risk identification and stakeholder alignment. 

Results

Results
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